Official Help Center

InvoiceVault Support

Fast, local-first invoicing built for trade businesses, contractors, and freelancers.

Frequently Asked Questions

Open InvoiceVault, navigate to Settings > 'Restore Purchases' (or tap 'Restore Purchase' on the upgrade paywall screen). Ensure your iPhone or iPad is logged into the exact same Apple ID used for your original purchase. Apple StoreKit will instantly re-activate your full lifetime access without charging you again.

Open InvoiceVault, navigate to Settings > 'Restore Purchases' (or tap 'Restore Purchase' on the upgrade paywall screen). Ensure your iPhone or iPad is logged into the exact same Apple ID used for your original purchase. Apple StoreKit will instantly re-activate your full lifetime access without charging you again.

All your invoices, quotes, client records, and receipt photos are stored securely in local device storage. If iCloud Sync is enabled in Settings, your data is mirrored to your private, encrypted personal Apple iCloud container. MoveSnap operates no central databases that can view or access your financial records.

No! InvoiceVault never takes a cut, percentage, or transaction fee. Your clients pay you directly via your chosen bank transfer (BSB/Account), PayID, or custom payment link printed on your PDF invoices.

You can export high-resolution, professional PDF copies directly from any invoice screen, or navigate to Reports > 'Export CSV' to export a comprehensive spreadsheet of all your invoices, taxes, and expenses ready for Excel, Xero, QuickBooks, or MYOB.

Open InvoiceVault, go to Settings > Security > Face ID / Biometric Lock. Toggling this on requires biometric authentication whenever the app is reopened, keeping your quotes and revenue numbers safe on job sites.

Need Personal Assistance?

Our dedicated support team is here to assist you with any billing questions, feature requests, or troubleshooting.

support@movesnap.app

⏱️ Response Time Commitment: We typically respond within 24–48 hours.

💡 Tip: When contacting support, please include your device model and iOS version for faster resolution.